The design of Quality Management System is based on norms laid down by Oncquest, which are in conformity with the ISO: 15189: 2007 standards of Medical Laboratory Management Systems, College of American Pathologists (CAP) and NABL requirements.
The system reflects the organization’s desire to be ‘Best-in-Class’ and incorporates the twin objectives of ‘customer satisfaction’ and ‘continual improvement’ into the organization’s operations.
Important elements of Quality Management System include:
Quality Control procedures are used in each assay to assure that the test run is valid and results are reliable; which includes:
The frequency of analyzing the quality control samples as per recommendation by the ISO 15189/ NABL 112/ GCLP and manufacturers recommendations.
Quality Control plans have been laid down and implemented to ensure the accuracy of the entire testing process from receipt of sample and testing of sample to reporting of results;
Quality Control Plan laid down for Sample Reception includes but is not limited to sample reception. Verification of requisition, sample conditions and availability of services and action plan in case of any discrepancy
Quality Control Plan for technical sections includes Reception, Analysis, Quality Control and Reporting of results at the respective sections of the laboratory and action plan in case of any discrepancy.
At Oncquest Validation and verification of method/ test /instrument is performed as per guidelines of CLSI/CAP/ various other international guidelines to ensure the accuracy and reproducibility of test method before it is implemented for Patient Testing.
At Oncquest we ensure that the QMS laid down is assessed at fixed intervals to ensure that is meets the compliances and requirements through Internal Audits, External Audits and Accreditation Audits.
At Oncquest continuous efforts are taken for improvising our services and reducing the complaints which includes but is not limited to Statistical Evaluation of the following:
Based on the statistical evaluation of the above, improvements plans are drawn for the next term/ year and efforts are made to achieve the same.